Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the 3D Club client portal, mobile and shop-based detailing services, and any related offerings (the "Service") provided by 3D Detailing Tasmania ("3D Detailing Tas", "we", "us", "our"), an ABN-registered business operating from Hobart, Tasmania. By creating an account, booking a service, or otherwise using the Service, you agree to these Terms.

1. Eligibility & Account

You must be at least 18 years old (or have the authority to bind the entity you represent), provide accurate registration details, and keep your login credentials confidential. You are responsible for all activity under your account.

2. Care & Quality Standard

We take pride in delivering a high standard of workmanship across every service. Each job is treated with care regardless of vehicle age, size, or condition, and we use only products appropriate for the specific surface and service being performed. Services are performed by our in-house operators who take responsibility for their work.

Satisfaction & Redo Policy. If you are not satisfied with the outcome of a service, please notify us within 48 hours of job completion. Where the concern relates to our workmanship and is reasonable, we will redo the affected area at no additional charge. The redo policy applies to workmanship issues only and does not cover pre-existing damage, normal wear, or damage caused after the vehicle has left our care. We assess each situation on a case-by-case basis.

3. Vehicle Condition & Intake

Before any work begins, a staff member will conduct a walk-around inspection of the vehicle and photograph existing damage, scratches, dents, stains, and areas of concern. You will be asked to review and acknowledge the documented condition. A condition record is retained on file for every job and is available for review on request.

Customer responsibilities. You must:

• Disclose any pre-existing damage or known issues at the time of drop-off or booking.
• Advise us of any sensitive areas, modifications, or surfaces requiring special attention.
• Remove personal items from the vehicle — 3D Detailing Tas is not responsible for loss of or damage to personal items left inside.

4. Bookings, Pricing & Payment

Services are offered at a fixed price (communicated prior to booking) or via custom quote. All prices are in Australian Dollars (AUD) and include GST where applicable. Written or verbal quotes are valid for 14 days. A quote is not a guarantee of final price if the vehicle's actual condition differs significantly from what was described — any variation to scope will be communicated to you before additional work is carried out.

Payment is due at the time of booking through the website or 3D Club app. We also accept bank transfer or cash where applicable.

5. The 3D Wallet & Tier Program

The 3D Wallet allows you to pre-load funds (in AUD) for use against future detailing services. Wallet credit is non-transferable, non-withdrawable as cash, and may not be redeemed for products or services not offered by 3D Detailing Tas. Tier status, wallet bonuses, and perks are calculated on a rolling 12-month basis and may be adjusted from time to time on reasonable notice.

6. Online Payments — Merchant of Record

Our online order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our online orders. Paddle provides all customer service inquiries for payments and handles returns. Payment processing, currency conversion, applicable taxes, invoicing, and billing mechanics are governed by the Paddle Checkout Buyer Terms.

7. Cancellations & Rescheduling

• More than 24 hours notice: cancel or reschedule free of charge.
• Less than 24 hours notice: a late cancellation fee of 10% of the quoted price may apply to cover lost time and preparation costs. Late rescheduling is treated the same as a late cancellation.
• No-shows: the full cost of the booked service will be invoiced.
• Repeated cancellations may result in future bookings requiring prepayment before confirmation.

To cancel or reschedule, please contact us as soon as possible via the client portal, phone, or social media message.

8. Refunds

Refunds for wallet top-ups and service charges are handled in accordance with our Refund Policy and processed by Paddle.

9. Insurance & Limitation of Liability

Important: 3D Detailing Tas does not currently hold public liability insurance. Customers acknowledge this when booking and accept services on that basis. We strongly recommend you ensure your own vehicle insurance is up to date.

We take all reasonable care when handling your vehicle. However, to the maximum extent permitted by law, we are not liable for:

• Pre-existing damage that was present before the service commenced.
• Damage to vehicles with paint, trim, or surfaces that are in poor or deteriorated condition prior to service.
• Minor surface variations or marks that are a result of the natural condition of the vehicle.
• Indirect, incidental, special, or consequential loss (including loss of profits or use).

To the extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the fees paid by you for the specific service giving rise to the claim. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under the Australian Consumer Law.

10. Acceptable Use of the Portal

You must not misuse the Service, including by: (a) using it unlawfully or fraudulently; (b) attempting to gain unauthorised access, probe, scan or test vulnerabilities; (c) interfering with the Service or other users; (d) uploading malware or harmful code; or (e) infringing the intellectual property of others.

11. Customer & Staff Conduct

All customers and staff are expected to treat each other with respect at all times. Aggressive, abusive, or threatening behaviour toward staff will not be tolerated and may result in refusal of service. Customers are asked not to interfere with work in progress or enter designated work areas without permission.

12. Intellectual Property

All software, content, branding, and documentation forming part of the portal remain the property of 3D Detailing Tasmania or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for its intended purpose.

13. Suspension & Termination

We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated policy violations. On termination, unused wallet credit will be handled in line with our Refund Policy and applicable law.

14. Governing Law

These Terms are governed by the laws of Tasmania, Australia. The courts of Tasmania have non-exclusive jurisdiction over any dispute, subject to your non-excludable rights under consumer protection law.

15. Changes

These policies are reviewed periodically and may be updated to reflect changes in the business, services offered, or legal requirements. Material changes will be notified through the portal or by email. Continued use after the effective date constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms can be directed to 3D Detailing Tasmania through the client portal, phone, or social media. Online payment-related inquiries are handled by Paddle at paddle.net.