Refund & Cancellation Policy

3D Detailing Tasmania stands behind the quality of our work. This policy explains how refunds, cancellations, and our redo guarantee work for detailing services and 3D Wallet top-ups. It applies in addition to your non-excludable rights under the Australian Consumer Law.

48-Hour Workmanship Redo Guarantee

If you are not satisfied with the outcome of a service, please notify us within 48 hours of job completion. Where the concern relates to our workmanship and is reasonable, we will redo the affected area at no additional charge.

• The redo policy applies to workmanship issues only.
• It does not cover pre-existing damage, normal wear, or damage caused after the vehicle has left our care.
• Concerns raised after 48 hours may not be eligible.
• If we cannot remediate to a reasonable standard, we may provide a partial or full refund of the service fee.

Cancellations & Rescheduling

• More than 24 hours before your appointment: cancel or reschedule free of charge — full refund of any prepayment.
• Less than 24 hours notice: a late cancellation fee of 10% of the quoted price may apply. Late rescheduling is treated the same as a late cancellation.
• No-shows: the full cost of the booked service will be invoiced.
• Repeated cancellations may result in future bookings requiring prepayment before confirmation.

To cancel or reschedule, contact us as soon as possible via the client portal, phone, or social media message.

3D Wallet Top-Ups

Wallet top-ups are eligible for a full refund within 30 days of the top-up date, provided the funds have not been spent on a completed service. Where part of the top-up has been used, we will refund the unspent balance attributable to that top-up.

• Wallet top-up bonuses (the bonus portion granted by your tier) are forfeited proportionally on refund.
• Wallet credit is non-transferable and cannot be withdrawn as cash outside of this refund window.

How to Request a Refund

Online payments are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email used at checkout, or
• Contact 3D Detailing Tasmania through the client portal and we will assist you with the request.

Processing Times

Approved refunds are returned to the original payment method. Paddle typically processes refunds within 3–10 business days, depending on your bank or card provider.

Non-Refundable Items

• Late-cancellation fees and no-show fees, once incurred.
• Third-party fees that cannot be reversed by Paddle.
• Services already completed where no workmanship issue has been raised within 48 hours.

Contact

Questions about a refund or cancellation? Reach out to us through the client portal or to Paddle at paddle.net.